What are the shipping charges?
Please view the respective eTukuri shipping charges for our eTukuri Shipping Services from the eTukuri shipping rates table.
Where do I enter my voucher code?
Once your packages have arrived and are declared, it will be listed under "Packages Ready To Ship". Before "Review & Pay", you will be able to enter the voucher code.
Why is the voucher code I entered not valid?
eTukuri runs several promotions all year round, catered to the different seasons and different needs of our customers. If you entered a voucher code and it is not valid, please countercheck the entered voucher code for its terms and conditions of use. You may wish to contact us if there is any problem using any of the valid voucher code(s).
How will I be notified of the total shipment charges I have to pay?
Once your item/package has been processed, you will be notified via email. Your item/package will be assigned with a shipment number. You can follow the instructions in the email to proceed with generation of a shipping bill for the payment of the shipping charge. Please hold your payment if you wish to consolidate your items.
Besides shipping and Custom/Import Duty, what are other charges that I have to be aware of?
Other possible charges are, but not limited to, Customs/Import duty and License fee and any other applicable taxes and fees. (a) Holding Fee for processed item/package: Once your item/package has been processed, eTukuri will notify you by email on the shipping charges payable for that package/item. For eTukuri USA and eTukuri China, it will be a charge of $1.50 per item per day for items which are held for more than 21 days from processed date. (b) Penalty Fee for unprocessed items/packages: eTukuri also imposes a penalty for unprocessed items belonging to you that are staged at our overseas shipping facilities. For eTukuri USA and eTukuri China, the penalty stands at S1.50 per item per day, after 21 days from the date the item was received at our shipping addresses.
Where can I get help for Chinese language translation?
You can refer to Customs website at www.customs.gov.mv for any updates and information on dutiable and prohibited items. Any dutiable items imported into Maldives are subject to Customs/Import duty in accordance with the Schedule to the Maldives Customs Duties Order.
If I do not use eTukuri to ship my item after it has arrived, are there any charges to re-direct the item/package to another location?
If for any reason(s), you decide not to proceed using our eTukuri to ship your item/package to Maldives, kindly arrange with your merchant(s) not to deliver your item(s)/package(s) to our eTukuri shipping address. Please note that we are unable to accept any requests for refusal or not to accept any deliveries, as our eTukuri shipping addresses receives large quantities of bulk deliveries on a daily basis. Should there be any free return label provided by your merchant/sender attached to your item/package, upon your request, we will use this free return label to redirect the package back to the merchant/sender. Please note that a USD 10.00 administrative handling charge will be imposed and you will have to bear the full redirection service costs. Alternatively, you may request for the package to be disposed off at the eTukuri shipping address, if you do not want to return to merchant/sender or re-direct to another address.
What is the cost of the holding fee?
eTukuri USA and eTukuri China charges S1.50 per item per day for items which are held for more than 21 days from processed date.
What is your minimum chargeable weight?
Our minimal chargeable weight for all eTukuri services is 0.5kg and subsequent weight step is 0.1kg thereafter.
Can I store my package at your warehouse in USA for 1-2 months? Is there any corresponding fee? If so, how much?
eTukuri provides free storage of 21 days from processed date without charge for consolidation of shipping payment. However, when packages are held for more than 21 days from processed date, it is chargeable at the rate of S1.50 per package per day. eTukuri also reserves the right to dispose the package which is more than 30 days from the processed/declaration date.